Return & Refund Policy

A return, replacement or refund request may be considered when the applicable product is eligible under this policy.

Customers should inspect their package and product after delivery and contact us promptly if there is a problem.

Where a return is approved, the product should generally be returned in the condition required for the applicable return process.

• Product should be unused where the return reason requires an unused product.
• Original packaging should be retained wherever possible.
• Accessories, manuals and other included components should be returned where applicable.
• Product should not be intentionally damaged or altered.
• Proof of purchase or order information may be required.

Certain products or situations may not qualify for return, replacement or refund, including where applicable:

• Products damaged due to misuse, improper handling or accidental damage after delivery.
• Products altered, repaired or modified by the customer.
• Products returned without required components or accessories.
• Products returned outside the applicable return period.
• Products specifically identified as non-returnable on the product page.

If you believe your order qualifies for a return or replacement, contact our customer support team with:

• Your order number.
• Customer name and contact details.
• Reason for the return or issue.
• Clear photographs or videos where relevant.
• Any additional information requested by our support team.

Where a replacement is approved, we will make reasonable efforts to arrange a replacement subject to product availability.

If the same product is unavailable, an alternative resolution such as a refund may be considered where applicable.

Once a refund is approved, the refund will generally be processed through the applicable payment method or process.

Whether shipping or return-related charges are refundable may depend on the reason for the return, product category and applicable circumstances.

Where a product is found to be damaged, defective or incorrect due to an issue attributable to the order fulfilment process, the applicable resolution will be determined after review.

If your package appears damaged at the time of delivery, please document the condition with photographs where possible and contact us promptly.

If you receive an incorrect product, please do not use or modify the product and contact customer support for assistance.

A return, replacement or refund request may be rejected if the applicable requirements are not satisfied or if the product is found to be ineligible under the applicable policy.

We may request additional photographs, videos, product information or other evidence to verify a claim.

For Cash on Delivery orders, an approved refund may require additional payment details or another applicable refund process depending on the circumstances.

Our customer support team will provide the applicable instructions when required.

We may update this Return & Refund Policy from time to time to reflect changes in our products, services, business processes or applicable requirements.

The latest version will be published on this page.