Shipping & Delivery Policy

After an order is successfully placed, it may go through order verification, processing, packing and fulfilment before it is handed over to the shipping or delivery partner.

Delivery time depends on the destination, product availability, order processing time and the logistics network serving the delivery address.

Some locations may require additional time because of distance, remote-area delivery, transportation limitations, weather or other circumstances.

Shipping charges, if applicable, will be displayed during the checkout process or otherwise communicated before the order is completed.

Applicable shipping charges may depend on factors such as order value, delivery location, product type, seller or fulfilment arrangement and applicable promotional offers.

Customers are responsible for providing a complete and accurate delivery address during checkout.

Please make sure that the following information is correct:

• Full name.
• House or building number.
• Street, locality or area.
• City and state.
• Correct PIN code.
• Active mobile number.

Where tracking information is available, customers may receive shipment or tracking details through the contact information associated with their order.

Tracking information may take some time to become active after the shipment is handed over to the delivery partner.

The delivery partner may make one or more delivery attempts depending on its operational procedures and the destination.

Customers should remain available at the delivery address and provide a valid contact number to help facilitate successful delivery.

Although we aim to meet the estimated delivery timeline, delays may occasionally occur.

Possible reasons include:

• Transportation delays.
• Weather conditions.
• High order volumes.
• Regional or local restrictions.
• Logistics network disruptions.
• Incorrect or incomplete delivery information.
• Remote or difficult-to-service locations.
• Circumstances beyond our reasonable control.

A delivery may be unsuccessful because the recipient is unavailable, the address is incorrect, the location cannot be serviced or delivery attempts are unsuccessful.

Customers may be contacted by the delivery partner where applicable to arrange another delivery attempt.

If a shipment cannot be delivered after the applicable delivery attempts, it may be returned to the relevant fulfilment location.

Any further action, including re-shipment or refund where applicable, may depend on the reason for non-delivery and the applicable order terms.

Customers are encouraged to check the outer packaging when receiving an order.

If the package appears visibly damaged, customers should document the condition where reasonably possible and contact customer support promptly if there is an issue with the delivered product.

If you receive an incorrect product, missing item or another order-related issue, please contact customer support as soon as possible.

Please provide your order number and relevant photographs or other information where requested so that the issue can be reviewed.

Where Cash on Delivery is offered for an eligible order, payment is collected according to the applicable delivery process.

COD availability may depend on the delivery location, product, order value and logistics arrangements.

Orders containing multiple products may be fulfilled or shipped together or separately depending on product availability and fulfilment arrangements.

As a result, different items from the same order may occasionally arrive at different times.

Delivery to remote, rural or difficult-to-service locations may require additional time.

Service availability may also depend on the logistics partner operating in the relevant area.

Bignaam Fashion cannot be held responsible for delays caused by events or circumstances beyond our reasonable control.

Such circumstances may include natural events, severe weather, transportation disruptions, government restrictions, strikes, regional disruptions, technical failures or other unforeseen events.

Once an order has been dispatched, cancellation may no longer be possible.

If the order has already shipped and you no longer require the product, the applicable Return & Refund Policy may apply, subject to product eligibility.

Customers are responsible for:

• Providing a correct and complete delivery address.
• Providing a working mobile number.
• Being available to receive the shipment where required.
• Following reasonable instructions from the delivery partner.
• Checking the order after delivery.

We may update this Shipping & Delivery Policy from time to time to reflect changes in our business operations, fulfilment arrangements, logistics services or applicable requirements.

The latest version of this policy will be published on this page.