Grievance Redressal | Bignaam Fashion

A grievance is a complaint, concern or issue raised by a customer regarding our products, services, order processing, payment, delivery, returns, refunds, customer support or other website services.

We encourage customers to contact us whenever they believe that an issue requires attention or resolution.

Customers can raise a grievance by sending an email to our customer support team.

To help us investigate and resolve the matter efficiently, please include as much relevant information as possible.

• Customer name.
• Registered email address or phone number.
• Order number, if applicable.
• Product name, if applicable.
• Date of order or transaction.
• Detailed description of the concern.
• Relevant photographs, screenshots or supporting documents where applicable.

If your grievance relates to an order, please provide the order number and explain the issue clearly.

Common order-related grievances may include:

• Order not received.
• Incorrect product received.
• Damaged product received.
• Missing item from an order.
• Order status concerns.
• Delivery-related concerns.
• Return or refund concerns.

If you experience an issue involving payment, please provide relevant transaction information when contacting us.

Examples may include:

• Payment deducted but order not confirmed.
• Payment status showing incorrectly.
• Refund-related payment concerns.
• Other transaction-related issues.

For delivery concerns, please provide your order number and available shipment or tracking information.

Delivery issues may sometimes arise because of courier delays, incorrect addresses, unsuccessful delivery attempts, weather, local restrictions or other circumstances beyond our direct control.

We will make reasonable efforts to assist customers in resolving delivery-related concerns.

If you have a concern regarding a return or refund, please first review the applicable Return & Refund Policy.

If the issue remains unresolved, contact our support team with your order number and relevant details.

After receiving a grievance, we may review the information provided and, where necessary, verify the relevant order, transaction, product or service details.

We may contact the customer if additional information or clarification is required.

The time required to resolve a grievance may depend on the nature and complexity of the matter and whether information from third parties, delivery partners, payment providers or other service providers is required.

Customers should provide accurate and complete information when raising a grievance.

Providing incomplete, inaccurate or misleading information may make it difficult to investigate and resolve the matter.

• Use the email address associated with your order where possible.
• Provide the correct order number.
• Describe the issue clearly.
• Provide supporting evidence when reasonably requested.
• Respond to reasonable clarification requests from our support team.

If you believe that your concern has not been adequately addressed, you may reply to the existing support communication and provide additional details or clarification.

Where applicable, the matter may be escalated for further review within BIGNAAM ENTERPRISES.

Information submitted while raising a grievance may be used to investigate, communicate about and resolve the complaint.

Personal information will be handled in accordance with our applicable Privacy Policy and relevant legal requirements.