Order Cancellation Policy

An order may generally be eligible for cancellation when the cancellation request is received before the order has been dispatched.

Order Cancellation Request

If you wish to cancel an order, contact our customer support team as soon as possible. Please mention that you are making an order cancellation request so our team can check the current status.

Please provide the following information:

• Order number.
• Customer name.
• Registered mobile number or email address.
• Product or item that you want to cancel.
• Reason for cancellation, where applicable.

Once an order has entered processing, packing or fulfilment, we may not be able to cancel it because the order may already be prepared for dispatch.

We will nevertheless make reasonable efforts to accommodate cancellation requests received as early as possible.

Once an order has been dispatched or handed over for delivery, cancellation may no longer be available.

If you no longer require the product after dispatch, the applicable return process may need to be followed, subject to product eligibility.

If a prepaid order is successfully cancelled before dispatch, an eligible refund will generally be processed through the applicable payment method or refund process.

For Cash on Delivery orders, a cancellation before dispatch may generally be processed without a payment refund because payment has not yet been collected.

Once a COD order has been dispatched, the normal cancellation process may no longer be available.

If an order contains multiple products, you may request cancellation of one or more individual items.

Whether individual items can be cancelled depends on the processing and dispatch status of those specific items.

Please provide the product name or item details when requesting a partial cancellation.

If you accidentally place the same order more than once, please contact us immediately.

We will attempt to cancel the duplicate order if it has not already entered processing or dispatch.

Customers are responsible for providing accurate delivery information at checkout.

If you notice an incorrect address, mobile number or other important order information immediately after placing an order, contact us as soon as possible.

If the order has already been processed or shipped, changes may not be possible.

If an order cannot be delivered because of an incorrect address, unavailable recipient, repeated delivery failure or other delivery-related circumstances, the order may be returned to the applicable fulfilment location.

Any refund or further action will be handled according to the applicable order, shipping and refund terms.

In certain circumstances, Bignaam Fashion may need to cancel an order.

This may happen because of:

• Product availability issues.
• Inventory or fulfilment limitations.
• Incorrect product or pricing information.
• Delivery or logistics limitations.
• Incomplete or inaccurate order information.
• Fraud prevention or security concerns.
• Circumstances beyond our reasonable control.

Where a prepaid order is cancelled by us and a refund is applicable, the eligible amount will be processed through the applicable refund method.

In rare circumstances, a product may be listed with an incorrect price, description or availability due to a technical, typographical or system error.

In such circumstances, we may contact the customer or cancel the affected order where appropriate.

If cancellation is successfully completed and a refund is applicable, the refund amount will be determined according to the applicable order and payment terms.

Any applicable non-refundable charges or deductions will be handled according to the terms applicable to the order.

We cannot guarantee cancellation of every order because orders may be processed, packed or dispatched shortly after the purchase is completed.

Customers are therefore encouraged to contact us immediately if they need to cancel an order.

If an order cannot be cancelled because it has already been dispatched, the customer may be able to use the applicable Return & Refund process, provided that the product is eligible.

Please refer to our separate Return & Refund Policy for detailed information regarding eligible returns, replacements and refunds.

Before completing checkout, customers should carefully review:

• Product selection.
• Quantity.
• Delivery address.
• Contact information.
• Payment method.
• Other order information.

Reviewing these details can help prevent accidental or incorrect orders.

We may update this Cancellation Policy from time to time to reflect changes in our business processes, products, services, technology or applicable requirements.

The latest version of this policy will be published on this page.